BIO

I have earned a reputation in both Healthcare Operations and Technology Call Center Support as a detail-oriented, customer-focused management professional leading process and performance improvements that deliver record increases in both profits and customer satisfaction. My career experience and formal education have given me the skills to be an effective team player. Some of my proven strengths are my communications skills and the ability to address my audience in a technical/non-technical fashion.  As I strive to always understand the business I serve to be a better innovator within my field.  
Additional strong suits are concept development, employee performance, staff retention, and business management. To learn more about me, continue exploring my site or feel free to contact me directly.