2013 to 2015

STROKE REGISTRY SITE COORDINATOR
METHODIST HEALTH SYSTEM

Served as liaison for all administrative tasks related to the customer website to ensure the accuracy of site content and maintained access of user accounts. Created and disabled an average of 3 user accounts per week and maintained the integrity of the information presented to internal/external customers. Developed and maintained general policies, standard operating procedures, and quality assurance processes for data abstraction, analysis, submission, and reporting. Responded to all requests for registry information and data to include: clinical interpretation of data, data submission process, data quality, and comparative institutional report interpretation.

• Reduced errors by proactively reviewing data accuracy and discrepancies before database submission deadlines in coordination with healthcare providers and department leaders, preparing for hospital service line certifications with registry site audits.

• Improved efficiency 80% and reduced timelines for data collection 20% by working with leadership to communicate case improvement opportunities in the abstraction phase with patient outcomes.

• Communicated effectively across a complex organization and packaged information for multiple audiences, organizing regular communications of results and initiatives via newsletters, memos, emails, and other publications.

• Remained on the cutting edge of industry changes by participating in registry conference calls and attending 4 training sessions.

• Cultivated and maintained robust registry vendor relationships, resulting in streamlined processes for addressing potential issues and cost-saving opportunities for the company.